Last updated: November 2026
1. Contract & Booking Confirmation
A contract between Imoratok Safaris ("the Company") and the client comes into effect once a customized itinerary is approved and the requisite deposit has been received. By confirming a booking, the client agrees to these terms and conditions on behalf of all persons traveling under the booking.
2. Safari Deposits & Payment Schedule
- Gorilla & Chimpanzee Permits: 100% of the permit fee is required immediately upon confirmation, as the Uganda Wildlife Authority does not hold reservations without full advance payment.
- Safari Land Arrangements: A 30% deposit is required to secure accommodations, safari vehicles, and guide assignments.
- Balance Payment: The remaining 70% balance is due 45 days prior to arrival. For bookings made within 45 days of departure, full payment is required upon confirmation.
3. Gorilla & Wildlife Trekking Regulations
- Age Limit: The statutory lower age limit for tracking mountain gorillas and chimpanzees in Uganda is strictly 15 years, strictly enforced by the Uganda Wildlife Authority (UWA).
- Health Regulations: Mountain gorillas are susceptible to human airborne diseases. Anyone displaying symptoms of flu, cough, or respiratory illness may be refused tracking by park wardens for conservation safety.
- Wildlife Sightings: While our expert native trackers have a 99%+ historical tracking success rate, wild animals roam free across expansive national ecosystems; sightings cannot be legally guaranteed.
4. Cancellation & Refund Policy
- Gorilla & Primate Permits: UWA permits are non-refundable once purchased, except under specific statutory illness conditions verified by the Chief Warden.
- Over 60 days before arrival: Full refund of deposit less administrative banking fees and permit costs.
- 30 to 59 days before arrival: 50% cancellation fee on land package costs.
- Less than 30 days before arrival: 100% cancellation fee applies. We strongly advise all clients to purchase comprehensive travel insurance covering trip cancellation.
5. Force Majeure & Liability
The company cannot accept liability or pay compensation where the performance of our contractual obligations is prevented or affected by force majeure circumstances, including acts of God, extreme weather, civil strife, or government actions. We strongly recommend comprehensive international travel and medical evacuation insurance for all guests.
6. Governing Law
These booking terms are governed exclusively by the laws of the Republic of Uganda. Any disputes arising shall be subject to the jurisdiction of the Ugandan courts.